How much does shipping cost?
Our price per case includes shipping — there are no additional shipping charges for orders placed in the US.
When will my order ship?
Orders ship the day after your order is placed, e.g. if you order on a Monday afternoon, your order will ship on Tuesday, etc. Orders placed after 4AM EST on Thursday will ship the following Monday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.
VIP customers will receive a courtesy notification 2-3 days before your order is processed and confirmed.
How do I track my order?
Tracking numbers are sent out nightly (Monday-Thursday) via e-mail & SMS. If you have any questions about the status of your order, simply text & we’ll be there to help.
How are my items shipped?
We ship each case chilled. Cases are packed with ice pack(s) and enclosed in a thermal sleeve to ensure freshness.
My package never arrived
Text or e-mail us. We’ll do our best to work with the carrier to resolve, though please note our shipping policy below:
Since each case of Dirty Lemon is perishable, our priority is to make sure you receive your package in a timely manner. This means we release all shipments without signature requirements and cannot be held responsible for FedEx errors.
You can help make sure nothing goes wrong with your delivery by:
- Ensuring your address can accept FedEx deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO)
- Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)
- Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling FedEx with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please")
Can I expedite shipping for my order?
All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Monday. If you need your order in a hurry we suggest placing it between Sunday-Wednesday to ensure express service.
Do you ship to my country?
We currently ship within the US. Order requests outside of those countries are handled on a case by case basis — e-mail Shopusa@dash-water.com for more info.